TRAINING COURSES

TELESALES TRAINING
This sales program is designed to meet the needs of both the newcomer and the more experienced sales person.  The course is highly interactive and participants are encouraged to share experiences with the group.  Programmes can be customised to clients needs on request. 		TOPICS COVERED
  • Psychology of Sales
  • Planning & Approach
  • Introduction
  • Uncovering Needs
  • Presenting Solutions
  • Objection Handling
  • Close That Sale
RETAIL SALES
This sales program is designed to serve the needs of those in the retail service.  We will bring newcomers up to speed on how best to achieve success while opening up opportunities to those seasoned retain professionals to maximise on all possibilities.		 TOPICS COVERED
  • Psychology of Sales
  • First Impressions Count
  • Hug your Customer
  • Uncovering Needs
  • Offering Solutions
  • Objection Handling
  • Close That Sale
ADVANCED SALES
This course is geared towards sales professionals to build on their existing skills by making them more aware of the customer’s buying preferences and the sales process.  They will be able to widen their opportunities and experience.		 TOPICS COVERED
  • Building rapport
  • Advanced questioning techniques
  • Intro to NLP in sales
  • Pareto and SWOT
  • Customer Motivations
  • Matching, Objections and Closing
NEGOTIATION SKILLS
This course is designed to meet the needs of people who need to influence others as part of their objectives.  Upon completion they will be able to better understand the key components of the negotiation process and use them accordingly. 		TOPICS COVERED
  • Types of negotiation
  • Negotiation styles
  • 5 phases
  • Key planning & tactics
  • Overcoming threats
SALES COACHING
At Fresh Thinking, we provide coaching for managers and sales people alike.  Coaching is a highly effective means of transferring learning from theory to practice and greatly impacts performance by up to 30% on average.  We would encourage sales managers and all those involved in the sales function to seriously consider coaching as an ongoing part of their process.

“We are what we repeatedly do.  Excellence, then, is not an act, but a habit” Aristotle