Customer Service Skills
Customer Service Skills
Delivery Method
Customer Service Skills is a tutor led and practical course which is delivered online. The course is designed to be highly interactive, and engaging. There is special emphasis placed on assisting individuals build their confidence, sharing experiences, and developing key behaviours that will ensure they have the knowledge and skills to develop excellent customer service.
Date: TBA
Time:
Program Content
The content covered will include:
Understanding the function of customer service
Uncovering customer expectations
Communication skills
Questioning power
Managing expectations
Dealing with complaints
Trust, Rapport and Empathy
Who should attend:
Anyone who is customer facing.
Terms & Conditions:
Workshop places are limited to ensure maximum attention to individuals.
Workshop will go ahead subject to sufficient interest and bookings for same.
Refunds will be made should the workshop be cancelled.
All fees must be paid in advance in order to confirm place on the workshop.
Certification:
All attendees will receive a certificate of attendance on completion of the course.
Venue:
All workshops will run online via zoom unless otherwise requested.
Investment:
€195
Fee 195
Payments are made through PayPal, or credit/debit cards you do not need a PayPal account to make a payment.
WHY TRAIN WITH FRESH THINKING
All trainers have relevant training qualifications
Workshops are delivered outside of normal working hours
Content is up-to-date with course notes provided
Practical modular workshops
Customised in-house delivery where requested
Coaching aftercare where requested to ensure class to workplace transition