Customer Service Skills  

Customer Service Skills 

Delivery Method 
Customer Service Skills is a tutor led and practical course which is delivered online. The course is designed to be highly interactive, and engaging. There is special emphasis placed on assisting individuals build their confidence, sharing experiences, and developing key behaviours that will ensure they have the knowledge and skills to develop excellent customer service. 
Date: TBA 
Time:  
Program Content 
 
The content covered will include: 
Understanding the function of customer service 
Uncovering customer expectations 
Communication skills 
Questioning power 
Managing expectations 
Dealing with complaints 
Trust, Rapport and Empathy 
Who should attend: 
Anyone who is customer facing. 
 
Terms & Conditions: 
Workshop places are limited to ensure maximum attention to individuals. 
Workshop will go ahead subject to sufficient interest and bookings for same. 
Refunds will be made should the workshop be cancelled. 
All fees must be paid in advance in order to confirm place on the workshop. 
 
Certification: 
All attendees will receive a certificate of attendance on completion of the course. 
 
Venue: 
All workshops will run online via zoom unless otherwise requested. 
 
Investment: 
€195 
 
Customer Service Skills workshop from FreshThinking.ie

Fee 195 

Payments are made through PayPal, or credit/debit cards you do not need a PayPal account to make a payment. 

WHY TRAIN WITH FRESH THINKING 

All trainers have relevant training qualifications 
 
Workshops are delivered outside of normal working hours 
 
Content is up-to-date with course notes provided 
 
Practical modular workshops 
 
Customised in-house delivery where requested 
 
Coaching aftercare where requested to ensure class to workplace transition 

CONTACT CATHERINE 

Catherine can be contacted at 085 7177888 or email her at catherine@freshthinking.ie 

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