Marcello:  
087-2579158 Margaret:  
087-9088980 

Customer Service Skills  

Customer Service Skills 

This course is designed to equip you with the necessary skills and knowledge to provide excellent customer service and leave a lasting impression on your customers. 
 
Customer service is the backbone of any successful business, and it is crucial to ensure that your customers feel valued and appreciated. In this course, you will learn how to effectively communicate with customers, handle difficult situations, and go above and beyond to exceed their expectations. 
 
We understand the importance of delivering exceptional customer service, and our experienced trainers will guide you through practical exercises and case studies to help you develop and improve your skills. By the end of the course, you will feel more confident and equipped to handle any customer service situation that comes your way. 
 
Join us for a day of interactive learning, and take the first step towards becoming a customer service expert! 
 
Delivery Method 
The course will be delivered online through a virtual classroom environment. Participants will need access to a computer or mobile device with a stable internet connection. The training will be interactive and practical, with group discussions, case studies, and role plays to help participants develop and practice their customer service skills. The delivery method will also include pre-course materials, post-course support, and resources to help participants implement their learnings in their workplace. 
Date: Saturday 10 February, 2024 
Time: 10 am - 4 pm 
Program Content 
 
This workshop is designed to provide participants with a comprehensive understanding of the fundamentals of customer service. Through interactive and engaging activities, participants will learn how to identify and meet customer needs, communicate effectively, and handle challenging situations. 
 
The workshop will cover the following topics: 
 
Understanding Customer Needs: Participants will learn how to identify customer needs, expectations, and how to deliver quality customer service. 
Effective Communication Skills: Participants will learn how to communicate effectively with customers and colleagues, including active listening, positive language, and dealing with challenging customers. 
Building Customer Relationships: Participants will learn how to build positive relationships with customers, manage customer expectations, and deliver exceptional customer service. 
Handling Challenging Situations: Participants will learn how to handle challenging situations and customer complaints professionally and effectively. 
Continuous Improvement: Participants will learn how to continually improve customer service by soliciting and acting on customer feedback and tracking progress. 
 
The workshop will be highly interactive, with practical exercises, case studies, and group discussions. Participants will leave with a toolkit of customer service skills that they can apply in their work and personal lives. 
Who should attend: 
The one day course in customer service skills is designed for anyone who interacts with customers, either face-to-face, over the phone, or via email. This includes customer service representatives, sales representatives, account managers, receptionists, and anyone else who deals with customers on a regular basis. The course is suitable for individuals who are new to customer service as well as those who have experience but are looking to refresh and enhance their skills. 
 
Terms & Conditions: 
Registration: Participants must register in advance to attend the workshop. Registration may be done online or via other means specified by the organizers. 
Payment: Payment must be made in advance, and only participants who have made full payment will be allowed to attend the workshop. 
Cancellation: If a participant needs to cancel their attendance, they must inform the organizers at least 48 hours prior to the workshop. If the cancellation is made within 48 hours of the workshop, no refund will be given. 
Changes: The organizers reserve the right to make changes to the program, including the date, time, location, and content of the workshop. Participants will be notified of any changes as soon as possible. 
Liability: The organizers will not be liable for any loss, damage, or injury suffered by participants during the workshop. Participants are responsible for their own health and safety during the workshop. 
Conduct: Participants are expected to conduct themselves in a professional and respectful manner during the workshop. Any disruptive or inappropriate behavior will not be tolerated and may result in the participant being asked to leave the workshop. 
Certification: Participants who attend the full workshop will receive a certificate of attendance. 
 
The above terms and conditions may vary depending on the specific workshop or event. It is important to review the terms and conditions provided by the organizers of the workshop you plan to attend. 
 
Venue: 
All workshops will run online via zoom unless otherwise requested. 
 
Investment: 
€195 
 
Customer Service Skills workshop from FreshThinking.ie

Fee €195 

WHY TRAIN WITH FRESH THINKING 

All trainers have relevant training qualifications 
 
Workshops are delivered outside of normal working hours 
 
Content is up-to-date with course notes provided 
 
Practical modular workshops 
 
Customised in-house delivery where requested 
 
Coaching aftercare where requested to ensure class to workplace transition 

CONTACT CATHERINE 

Catherine can be contacted at 085 7177888 or email her at catherine@freshthinking.ie 

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